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Your Question
What do I do if I need extra work done that’s not included in my usual cleaning plan?
If you require additional services or specific tasks , simply let us know in advance. You can message us via phone or email at least 24 hours in advance.
How many cleaners will you send to my home?
We typically send a team of two cleaners to efficiently and thoroughly clean your home. For larger homes or more extensive cleaning tasks, we will assess the needs and, if necessary, send additional team members to ensure your home is cleaned to our high standards. When calculating the hours of service, we multiply the number of hours by the number of team members involved. For example, a 4-hour cleaning session carried out by 2 people is considered a 8-hour service in total.
How do I know the cost of my appointment?
The cost of our cleaning services at Coconut Cleaning is determined based on several factors, including the size of your home, the type of cleaning required, and the current condition of the property. To provide you with an accurate estimate, we will need detailed information about your home. Our pricing is calculated based on the estimated duration of the job. We strive to offer fair and transparent pricing tailored to your specific cleaning needs.
How do I change or cancel my appointment?
We kindly request that you inform us at least 24 hours in advance for any changes or cancellations. Message us through email or give us a call. For last-minute changes or cancellations made less than 24 hours before the appointment, a cancellation fee may apply. We appreciate your understanding and cooperation in helping us manage our scheduling efficiently.
Do I need to supply my own cleaning supplies?
We come fully equipped with all the necessary cleaning supplies and equipment. However, if you have specific cleaning products or equipment you prefer us to use, please let us know, and we would be more than happy to accommodate your request.